0112–18% no-show rate
Patients call four times to reschedule once
The front desk is a switchboard, not a care team, and every missed call is a lost appointment.
Industry · Healthcare
Hospital software built with clinicians, not around them
HMS, EMR, OPD/IPD, pharmacy, billing and an AI front desk that answers patients in three languages — designed so nurses stop re-typing what the system already knows.
- 11
- hospitals & clinic chains
- -64%
- front-desk call load
- HIPAA
- aligned architecture
Built for Medical Superintendent · Hospital COO · IT Head · Clinic Chain Owner
Teams in healthcare & hospitals and beyond work with us
Where it breaks today
The four problems every healthcare & hospitals leader describes to us
Before we propose anything, we check which of these are actually costing you money. Usually it is two of the four — and they are not the ones you expect.
02Unsafe clinical gaps
Records live in three systems
OPD, lab and pharmacy each hold a version of the patient, and the doctor reconciles them out loud.
038–14% claim rework
Insurance claims bounce
Pre-auth and discharge paperwork is assembled manually, so rejections arrive weeks after the patient has left.
042+ hrs per nurse shift
Nurses type the same thing twice
Paper rounds then data entry, every shift, in the hours that should belong to patients.
What we build for Healthcare & Hospitals
Four systems, delivered in the order that pays you back fastest
HMS with OPD, IPD & pharmacy
One patient record across registration, wards, OT, lab, pharmacy and billing.
- Bed and OT scheduling
- Lab and radiology orders
- Pharmacy and stock
EMR & clinical notes
Structured notes, templates and order sets that doctors finish in the consult, not after it.
- Specialty templates
- e-Prescription
- ABDM-ready records
AI front desk & triage
Appointments, timings, department routing and report delivery answered instantly on WhatsApp and phone.
- Three-language support
- Appointment booking
- Report and reminder delivery
Claims & revenue cycle
Pre-auth packs, discharge summaries and TPA submissions assembled by the system.
- Pre-auth automation
- Denial tracking
- Payer-wise analytics
Measured outcomes
Numbers from live healthcare & hospitals deployments
-64%
front-desk calls
After the AI assistant went live
-41%
claim rejections
Automated pre-auth packs
22 min
saved per nurse shift
Bedside capture replaced paper
Systems we integrate with
FHIR / HL7ABDMPostgresAWS MumbaiTwilioRazorpay
Compliance & controls
HIPAA-alignedABDM-readyData residency in IndiaAudit trail on every record
Your first 90 days
A sequence you can take to your board
- Week 1–2
1. Clinical shadowing
We sit with front desk, nurses and billing for a full cycle before designing anything.
- Week 3–8
2. Department pilot
One department live end to end, with clinician feedback shaping the next sprint.
- Week 9–16
3. Hospital rollout
Remaining departments, migration of historic records and staff certification.
- Ongoing
4. AI layer
Front-desk agent, coding assistance and denial prediction on top of clean data.
Case study
Northgate Hospitals · 2 units, 340 beds
Challenge — Eleven staff spent their day answering the same six questions on the phone, while claim rejections were discovered a month after discharge.
What we built — HMS with unified OPD/IPD records, an AI front desk on WhatsApp and phone, and an automated pre-auth and discharge documentation pipeline.
-64%
front-desk call volume
-41%
claim rejections
+29%
appointments kept
“Our front desk went back to looking after people who were standing in front of them.”
“They ran the design past our nurses first. The adoption problem never happened.”
“Insurance desk stopped working Saturdays. That is the whole review.”
Buyer questions
What healthcare & hospitals teams ask before signing
Get a healthcare & hospitals roadmap with costs, sequence and payback
No slide deck sales pitch. A senior consultant, your process, and a written plan within three working days.