Named support engineer
Someone who already knows your system, reachable on WhatsApp and email during business hours.
Company · Support & AMC
The same engineers who built it are the ones who keep it running
SLA-backed maintenance with monitoring, patching, enhancements and a named contact — not a ticket queue staffed by people meeting your system for the first time.
- 99.95%
- uptime maintained
- < 1 hr
- critical response
- 94%
- clients on AMC
Named engineer24×7 monitoringMonthly enhancement poolQuarterly roadmap review
Trusted by operators across eight industries
The short version
Most systems do not fail. They decay.
Dependencies age, data volumes grow, the business changes and nobody adjusts the software. Two years later, the system everyone loved is the system everyone works around.
Our AMC is built to prevent that: proactive monitoring, scheduled patching, performance reviews as data grows, and a monthly pool of engineering hours for the small improvements that keep it fitting the business.
Every quarter we sit down with you, look at usage and incidents, and agree what the next three months of the roadmap should contain.
How we operate
Six commitments that shape every engagement
24×7 monitoring
Uptime, error rate and performance alerting, with incidents raised by us before your users notice.
Patching & upgrades
Security patches, dependency upgrades and framework versions kept current on a published schedule.
Monthly enhancement pool
A block of engineering hours each month for small changes, carried forward if unused within the quarter.
Performance reviews
Query, index and infrastructure reviews as your data grows, before slowdowns become complaints.
Quarterly roadmap review
A structured session on usage, incidents and what the next quarter of improvement should be.
Proof, not adjectives
Numbers we are happy to be measured on
< 1 hr
critical incident response
Business hours, per SLA
99.95%
average uptime
Across managed systems
94%
of clients renew AMC
Year on year
AMC plans
Three levels, all with written SLAs
Plans are priced against system size and criticality. Every one includes monitoring and security patching.
Business hours · 8×5
Essential
Monitoring, security patching, bug fixes and a four-hour critical response window.
MonitoringPatchingBug fixes
Enquire Extended hours · 12×6
Business
Everything in Essential plus a monthly enhancement pool, performance reviews and a one-hour critical response.
Enhancement poolPerformance reviews1-hr response
Enquire 24×7 · Mission-critical
Critical
Round-the-clock cover, on-call escalation, disaster recovery drills and a quarterly roadmap review.
24×7 on-callDR drillsRoadmap review
Enquire “Four years in, the system is better than the day it launched. That is entirely down to the support model.”
Straight answers
What buyers ask about support & amc
Get an AMC quote for your system
Tell us what you run — built by us or not. We will audit it and come back with a plan, an SLA and a price.