01Commission on every stay
OTAs own your guest
Eighteen percent of a booking leaves the building along with the guest's contact details.
Industry · Hospitality
Hospitality software that wins the booking before the OTA does
Direct booking engines with dynamic rates, guest apps for check-in and dining, and an AI concierge that answers at 2 AM in the guest's language.
- +34%
- direct bookings
- 18%
- OTA commission recovered
- 24/7
- multilingual concierge
Built for General Manager · Revenue Manager · Owner Group · Guest Experience Head
Where it breaks today
The four problems every hospitality & travel leader describes to us
Before we propose anything, we check which of these are actually costing you money. Usually it is two of the four — and they are not the ones you expect.
02Slower check-in, poorer reviews
Front desk is the bottleneck
Check-in queues, dining requests and housekeeping calls all funnel through one desk.
03Lost RevPAR
Rates change too slowly
Pricing is updated manually, so demand spikes are captured a day late, if at all.
04No repeat-stay engine
Guest data goes nowhere
Preferences and history are never reused, so a returning guest is treated like a stranger.
What we build for Hospitality & Travel
Four systems, delivered in the order that pays you back fastest
Direct booking engine
Fast, conversion-tuned booking with dynamic rates, packages and upsells that beat the OTA price.
- Dynamic rate rules
- Room and package upsell
- Abandoned-booking recovery
Guest app & digital check-in
Pre-arrival, check-in, room keys, dining, spa and requests without the queue.
- Digital registration
- In-app requests and dining
- Feedback capture pre-checkout
AI concierge
Answers in the guest's language, all night, and books what it is asked for instead of promising a callback.
- Multilingual chat and voice
- Booking and request actions
- Escalation to duty manager
Revenue & CRM layer
Guest profiles, campaign automation and revenue analytics wired into your PMS.
- Unified guest profile
- Repeat-stay campaigns
- RevPAR and channel analytics
Measured outcomes
Numbers from live hospitality & travel deployments
+34%
direct bookings
Summit group, first season
-58%
front-desk requests
Guest app absorbed them
4.7★
average review score
Up from 4.3
Systems we integrate with
Opera PMSChannel managerStripe / RazorpayTwilioAWSWhatsApp Cloud API
Compliance & controls
PCI-aware paymentsGuest data consentRole-based staff accessGST-compliant invoicing
Your first 90 days
A sequence you can take to your board
- Week 1
1. Channel & guest audit
Where bookings come from, what they cost, and where the guest experience leaks.
- Week 2–6
2. Booking engine
Direct booking live with dynamic rates and recovery journeys.
- Week 7–12
3. Guest app & concierge
Digital check-in, in-stay requests and the AI concierge.
- Ongoing
4. Revenue loop
Repeat-stay campaigns, analytics and rate optimisation.
Case study
Summit Hospitality · 5 properties, leisure & business
Challenge — OTAs drove most bookings and kept the guest relationship. The front desk absorbed every request, and returning guests were unrecognised.
What we built — A conversion-tuned direct booking engine with dynamic rates, a guest app with digital check-in, and a multilingual AI concierge on WhatsApp.
+34%
direct bookings
-58%
front-desk requests
4.7★
average review score
“Guests message the concierge at 2 AM and get a real answer. The front desk finally breathes.”
“Our direct share moved in one season. The commission saving is the whole business case.”
“Check-in went from eleven minutes to under three.”
Buyer questions
What hospitality & travel teams ask before signing
Get a hospitality & travel roadmap with costs, sequence and payback
No slide deck sales pitch. A senior consultant, your process, and a written plan within three working days.