01Cancellations and refunds
Online says yes, the shelf says no
Stock syncs nightly, so oversells and cancellations are a daily ritual with an apology attached.
Industry · Retail & E-Commerce
Retail systems where the website and the shelf finally agree
Unified inventory across stores, warehouses and marketplaces, POS integration, loyalty tied to real behaviour, and store dashboards built for a phone.
- 180+
- stores connected
- 99.4%
- stock accuracy
- +41%
- repeat purchase rate
Built for CIO / IT Head · Retail Operations Head · E-Commerce Head · CMO
Teams in retail & e-commerce and beyond work with us
Where it breaks today
The four problems every retail & e-commerce leader describes to us
Before we propose anything, we check which of these are actually costing you money. Usually it is two of the four — and they are not the ones you expect.
02Dead marketing spend
Loyalty nobody uses
Points sit in a system disconnected from what people actually buy, so the programme rewards nothing useful.
03
Store managers fly blind
Yesterday's numbers arrive as a PDF at noon, when the decision needed making at opening.
041 FTE per channel
Marketplaces are a manual job
Amazon, Flipkart and quick-commerce listings are updated by hand across three logins.
What we build for Retail & E-Commerce
Four systems, delivered in the order that pays you back fastest
Unified omnichannel inventory
One stock truth across stores, warehouses, marketplaces and the D2C site, updated in seconds.
- Near-real-time sync
- Store-to-door fulfilment
- Safety-stock rules
D2C commerce builds
High-conversion storefronts on Shopify or headless, engineered for speed and margin.
- Headless or Shopify
- Checkout optimisation
- Core Web Vitals tuned
Loyalty & personalisation
Segments, offers and recommendations driven by purchase behaviour, not guesses.
- Behavioural segments
- Offer engine
- Lifecycle campaigns
Store manager mobile app
Sales, stock, staff and targets on the phone at opening time, with alerts that matter.
- Live store scorecard
- Stock request flow
- Target and incentive view
Measured outcomes
Numbers from live retail & e-commerce deployments
99.4%
stock accuracy
Vantage, 180 stores
+41%
repeat purchases
Behaviour-driven loyalty
-86%
oversell cancellations
Real-time inventory sync
Systems we integrate with
ShopifyUnicommercePine LabsSnowflakeMeta & Google AdsKlaviyo
Compliance & controls
PCI-aware checkoutGST invoicingConsent-based marketingRole-based store access
Your first 90 days
A sequence you can take to your board
- Week 1
1. Channel audit
Where stock, pricing and promises diverge across every channel you sell on.
- Week 2–7
2. Inventory core
One inventory truth, wired to POS, warehouse and marketplaces.
- Week 8–14
3. Commerce & loyalty
Storefront work, checkout optimisation and the loyalty engine.
- Ongoing
4. Growth loop
Personalisation, lifecycle automation and margin analytics.
Case study
Vantage Retail Group · 180 stores, 4 marketplaces
Challenge — Nightly stock syncs meant the website sold what the shelf no longer had. Returns from wrong-stock orders were a budget line of their own.
What we built — A unified inventory core across POS, warehouse and marketplaces, a rebuilt D2C storefront and a behaviour-driven loyalty engine.
99.4%
stock accuracy
-86%
oversell cancellations
+41%
repeat purchase rate
“Returns from wrong-stock orders basically disappeared. That line item alone paid for the build.”
“Store managers check the app before they unlock the shutter. That is adoption.”
“Marketplace listings stopped being somebody's full-time job.”
Buyer questions
What retail & e-commerce teams ask before signing
Get a retail & e-commerce roadmap with costs, sequence and payback
No slide deck sales pitch. A senior consultant, your process, and a written plan within three working days.