Healthcare
Hospital enquiry assistant
Departments, timings and appointments in three languages.
Get a similar buildAI Chatbot Development
3 delivery slots open this monthAn AI chatbot that resolves the question, not one that repeats the FAQ page
Retrieval-grounded chatbots trained on your documents, catalogue and policies — answering customers accurately in their language, 24/7, with clean escalation to your team.
Fixed-scope proposal in 48 hours
Senior consultant on the first call
You own all code and IP
SLA-backed support after go-live
17+
Years of engineering experience
80+
AI assistants deployed
3.4 M
Conversations handled annually
9
Countries served
4.9 average from 128 Google reviews
Trusted delivery partner
200+ teams across India, the Gulf, the UK and the US ship with DOTFY
Enterprise governance, senior engineers only, and code you own from day one.
4.9/5
128 verified Google reviews
100%
NDA-backed, IP transferred to you
48 hrs
Fixed-scope proposal turnaround
60+
In-house senior engineers
AWS Partner NetworkGoogle Cloud PartnerMeta Business PartnerISO 9001:2015ISO/IEC 27001:2022GDPR & DPDP ready
Cost of waiting
What this quietly costs before anyone calls it a problem
Most teams don’t lose revenue in one big failure. They lose it in small daily leaks — slow pages, manual handoffs, leads that never reach a human.
18 hrs
wasted weekly on manual work
37%
of leads never followed up
3x
cost to fix it later
Free 30-min review · No obligation · NDA on request
01
The same forty questions, forever
Support spends its day on order status, pricing and policy repeats instead of real problems.
We fix this in the first sprint02
Rule-based bots frustrate people
Decision-tree menus that dead-end and force customers to type 'agent' three times.
We fix this in the first sprint03
Off-hours enquiries go cold
70% of website traffic arrives when nobody is at the desk.
We fix this in the first sprint04
Fear of hallucination
Leadership will not deploy AI that might invent a warranty term or a price.
We fix this in the first sprint05
Language barriers
Customers ask in Hindi, Marathi or Hinglish and get an English wall.
We fix this in the first sprint06
No handoff discipline
Chats that need a human get abandoned instead of routed with context.
We fix this in the first sprint Our solution
How DOTFY solves it — one accountable system
Growth, automation, scalability, AI, security and performance — engineered together, delivered by one senior team.
Fixed scope48-hr proposalYou own the IP
01
Grounded in your content only
Retrieval over your approved documents, catalogue and policies — with citations.
02
Guardrails and refusal rules
Confidence thresholds, banned topics and no answers outside the knowledge base.
03
Human handoff with context
Full transcript, detected intent and customer record passed to the right agent.
04
Multilingual by default
Understands and replies in Indian languages, including mixed-script questions.
05
Lead capture built in
Detects buying intent, qualifies, books meetings and writes into your CRM.
06
Reviewable and improvable
Every conversation logged, gaps surfaced weekly, knowledge base updated by your team.
Want this mapped to your business? Get a free solution blueprint in 48 hours.
Included, not upsold
What you get in the ai chatbot development build
Every item below is scoped, priced and delivered in the fixed proposal — no change orders for the basics.
RAG knowledge engine
Documents, PDFs, catalogue and policy pages indexed and cited.
IncludedAnti-hallucination guardrails
Confidence scoring, refusal rules and approved-answer overrides.
IncludedLive agent handoff
Routing with transcript, sentiment and customer history.
IncludedMultilingual understanding
Hindi, Marathi, Tamil, Telugu, Gujarati, Arabic and more.
IncludedChannel deployment
Website, WhatsApp, app, Messenger and Instagram from one brain.
IncludedActions, not just answers
Order status lookups, ticket creation, appointment booking.
IncludedConversation analytics
Deflection rate, unanswered topics, CSAT and intent trends.
IncludedData protection
PII redaction, retention rules and your-cloud deployment options.
Included 12-month warranty Proposal in 48 hours 4.9/5 from 128 reviews
Why teams choose DOTFY
An engineering partner your board can sign off on
17+
Years
400+
Projects
4.9/5
Rating
17+ years of delivery
Four hundred plus projects across manufacturing, healthcare, retail, finance and logistics.
Dedicated senior team
Architect, designers, engineers and QA assigned to you — not rotated between accounts.
AI-first engineering
Every build is reviewed for where AI removes cost or wins time, not bolted on afterwards.
Current technology
Modern, supported stacks chosen for a five-year life, never a framework we happen to like.
Transparent process
Two-week sprints, working demos, a shared board and a weekly written status you can forward.
Named project manager
One accountable point of contact from kickoff to handover, reachable on WhatsApp.
Enterprise approach
NDA before discovery, security review before launch, and full IP transfer at close.
Long-term support
SLA-backed maintenance with monitoring, patching and a monthly enhancement pool.
Talk to the senior team, not a salesperson. Free 30-minute consultation, NDA on request.
Our development process
Seven stages, no surprises
You see a working demo every two weeks, approve cost before build, and always know which stage you are in.
- 01
Discovery
Process mapping, stakeholder interviews and a measurable definition of success.
- 02
Planning
Architecture, scope, sprint plan and a fixed cost band you approve before build.
- 03
UI/UX
Wireframes to interactive prototype, tested with the people who will use it daily.
- 04
Development
Two-week sprints on real data with a working demo at the end of each.
- 05
Testing
Automated suites, device and load testing, security review and UAT with your team.
- 06
Deployment
Staged rollout, data migration, training and hypercare through the first weeks.
- 07
Support
SLA-backed monitoring, enhancements and a quarterly roadmap review.
Kickoff within 7 days Two-week working demos Fixed cost approved before build
Portfolio preview
See all case studies Recent work in this practice
Retail
Hospitality
Under NDA
Want the full portfolio for your industry?
We’ll send 3 relevant builds, real metrics and an indicative budget within 48 hours.
Verified case study
Multi-speciality hospital group · Nashik
64%
Enquiries resolved without a human
8 min → 12 sec
Median answer time
+31%
Appointments booked after hours
0
Clinical advice given by the bot
The business challenge
The front desk handled 1,100 calls a day, most asking department timings, doctor availability and report status. Wait times hit 8 minutes and after 8pm nobody answered at all.
What we built
A retrieval-grounded assistant on the website and WhatsApp trained on department, doctor and policy content, with live lookups for appointment slots and report readiness, and escalation to the desk for anything clinical.
Technology stack shipped
- Python
- OpenAI
- Vector database
- Node.js
- WhatsApp Business API
- AWS
“We were most worried about it saying something medical. It refuses, every time, and routes to the desk. That discipline is why we kept it.”
Verified client reviews
What clients say after go-live
4.9/ 5 average128 Google reviews96% would refer us
Verified
“Deflection was 60% in month one and support headcount stayed flat through a 40% growth year.”
Verified
“Customers reply in Marathi and it just handles it.”
Verified
“Every answer is traceable to a document we approved.”
Want to speak to one of these clients?
We arrange reference calls with clients in your industry before you sign anything.
FAQ
AI Chatbot Development questions, answered honestly
Still unsure? A 30-minute call with a senior consultant will answer more than a proposal ever will.
3 proposal slots left this week
Get a fixed-scope ai chatbot development proposal in 48 hours.
Tell us the bottleneck. You get scope, architecture, timeline and a real cost band — no obligation, no sales chase.
- 01You share the bottleneck40 seconds, three short steps.
- 02Senior consultant callsWithin one business hour, not a bot.
- 03Fixed-scope proposalScope, timeline and cost band in 48 hours.
Mutual NDA before you share anything Full IP & source code transfer No lock-in retainers
4.9 average · 128 Google reviews · 96% would refer us
Book your free strategy session today.
Thirty minutes with a senior consultant who has shipped this exact kind of platform before.