012 FTEs on the phone
Status calls eat the day
Every 'where is my order' takes fifteen minutes across three people and a phone call to a driver.
Industry · Logistics
Logistics software that stops the 'where is my order' phone call
Live fleet visibility, order orchestration across hubs and 3PLs, driver apps with ePOD, and a customer status bot that needs no login.
- 1.2M
- shipments tracked
- -71%
- status enquiry calls
- 6
- hub networks live
Built for Operations Director · Fleet Manager · Customer Service Head · CTO
Teams in logistics & supply chain and beyond work with us
Where it breaks today
The four problems every logistics & supply chain leader describes to us
Before we propose anything, we check which of these are actually costing you money. Usually it is two of the four — and they are not the ones you expect.
02Delayed billing cycles
PODs arrive as blurry photos
Proof of delivery lands on WhatsApp days later, so invoicing waits and disputes win.
03Unrecovered SLA credits
3PL performance is invisible
You pay partners without a defensible view of who delivered late and how often.
048–15% excess fuel
Route plans ignore reality
Planning happens in a sheet that does not know about traffic, load or driver hours.
What we build for Logistics & Supply Chain
Four systems, delivered in the order that pays you back fastest
Control tower & live tracking
Every trip, vehicle and exception on one map with alerts before the customer notices.
- GPS and telematics feeds
- Exception and delay alerts
- Geofenced hub events
Driver app with ePOD
Trip sheets, digital signatures, photos and cash collection captured at the door.
- Offline capture
- Digital POD and e-sign
- Cash and COD reconciliation
Order orchestration & TMS
Allocation across own fleet and 3PLs with cost, SLA and capacity in the same decision.
- Auto allocation rules
- Freight cost engine
- Partner SLA scorecards
Customer status bot
A WhatsApp thread that answers tracking, ETA and POD requests with no login and no agent.
- Live ETA replies
- POD on request
- Escalation to a human
Measured outcomes
Numbers from live logistics & supply chain deployments
-71%
status enquiry calls
Orbit, first 90 days
-13%
fuel and trip cost
Route and load optimisation
2 days
faster invoicing
Instant digital PODs
Systems we integrate with
DelhiveryShiprocketGPS telematicsAWSGoogle MapsWhatsApp Cloud API
Compliance & controls
E-way bill integrationDriver data controlsSLA audit logsMulti-tenant partner access
Your first 90 days
A sequence you can take to your board
- Week 1
1. Network mapping
Hubs, lanes, partners and the actual exception paths your team fights daily.
- Week 2–6
2. Tracking + driver app
Live visibility and ePOD on one lane, proven with real drivers.
- Week 7–12
3. Orchestration
Allocation, freight costing and 3PL scorecards across the network.
- Ongoing
4. Customer layer
Status bot, branded tracking pages and proactive delay notifications.
Case study
Orbit Logistics · 6 hubs, 380 vehicles
Challenge — Customer service spent the day relaying driver locations. PODs arrived on WhatsApp, so invoicing lagged and disputes were unwinnable.
What we built — A control tower with telematics, a driver app with offline ePOD, allocation across own fleet and 3PLs, and a WhatsApp status bot for customers.
-71%
status enquiry calls
-13%
trip cost per shipment
99.1%
POD capture rate
“Customers stopped calling. Not because they gave up — because they already knew.”
“Our 3PL renegotiation used their scorecard. It paid for the project.”
“Drivers adopted the app in a week. That is the part everyone gets wrong.”
Buyer questions
What logistics & supply chain teams ask before signing
Get a logistics & supply chain roadmap with costs, sequence and payback
No slide deck sales pitch. A senior consultant, your process, and a written plan within three working days.