Retail
Retail order and returns flow
Dispatch updates and returns without a support call.
Get a similar buildWhatsApp Business Automation
3 delivery slots open this monthTurn WhatsApp from an unmanaged inbox into a measurable revenue channel
Official WhatsApp Business API journeys for lead capture, order updates, payments, reminders and support — automated, AI-assisted and fully tracked in your CRM.
Fixed-scope proposal in 48 hours
Senior consultant on the first call
You own all code and IP
SLA-backed support after go-live
17+
Years of engineering experience
120+
WhatsApp deployments
38 M
Messages delivered annually
9
Countries served
4.9 average from 128 Google reviews
Trusted delivery partner
200+ teams across India, the Gulf, the UK and the US ship with DOTFY
Enterprise governance, senior engineers only, and code you own from day one.
4.9/5
128 verified Google reviews
100%
NDA-backed, IP transferred to you
48 hrs
Fixed-scope proposal turnaround
60+
In-house senior engineers
AWS Partner NetworkGoogle Cloud PartnerMeta Business PartnerISO 9001:2015ISO/IEC 27001:2022GDPR & DPDP ready
Cost of waiting
What this quietly costs before anyone calls it a problem
Most teams don’t lose revenue in one big failure. They lose it in small daily leaks — slow pages, manual handoffs, leads that never reach a human.
18 hrs
wasted weekly on manual work
37%
of leads never followed up
3x
cost to fix it later
Free 30-min review · No obligation · NDA on request
01
Twelve phones, no record
Sales runs on personal WhatsApp, and when someone resigns the customer history leaves with them.
We fix this in the first sprint02
Broadcasts get you blocked
Unofficial tools risk bans, and there is no recourse when the number goes down.
We fix this in the first sprint03
Manual order updates
Someone types dispatch messages one by one, hours after the truck has left.
We fix this in the first sprint04
Payments need three tools
Quote on WhatsApp, invoice on email, payment link over SMS, reconciliation by hand.
We fix this in the first sprint05
No attribution
Nobody knows which campaign produced the conversation or the sale.
We fix this in the first sprint06
Replies stop at 6pm
Customers message at night and get answered the next working day, if at all.
We fix this in the first sprint Our solution
How DOTFY solves it — one accountable system
Growth, automation, scalability, AI, security and performance — engineered together, delivered by one senior team.
Fixed scope48-hr proposalYou own the IP
01
Official API, verified sender
Meta-approved Business API with green-tick application handled end to end.
02
Journeys, not blasts
Triggered flows for enquiry, quotation, order, dispatch, payment, feedback and reorder.
03
AI replies with escalation
Grounded AI handles routine questions and hands complex threads to the right human.
04
Payments inside the chat
Quote approval and payment links with automatic reconciliation to your ledger.
05
One shared team inbox
Assignment, tags, SLAs and full history that stays with the company, not the handset.
06
Measured like a channel
Attribution from campaign to conversation to revenue, with cost per outcome.
Want this mapped to your business? Get a free solution blueprint in 48 hours.
Included, not upsold
What you get in the whatsapp business automation build
Every item below is scoped, priced and delivered in the fixed proposal — no change orders for the basics.
Official Business API
Onboarding, number migration and green-tick verification managed.
IncludedAutomated journeys
Order, dispatch, appointment, renewal and feedback flows.
IncludedAI auto-reply
Knowledge-grounded answers with clean human handoff.
IncludedCatalogue and payments
Product catalogue, cart and payment links inside the thread.
IncludedShared team inbox
Routing, assignment, tags, SLA timers and canned replies.
IncludedCRM and ERP sync
Every message and outcome written to the customer record.
IncludedCampaign manager
Template approval, segmentation, scheduling and opt-out handling.
IncludedChannel analytics
Delivery, read, reply, conversion and cost per outcome.
Included 12-month warranty Proposal in 48 hours 4.9/5 from 128 reviews
Why teams choose DOTFY
An engineering partner your board can sign off on
17+
Years
400+
Projects
4.9/5
Rating
17+ years of delivery
Four hundred plus projects across manufacturing, healthcare, retail, finance and logistics.
Dedicated senior team
Architect, designers, engineers and QA assigned to you — not rotated between accounts.
AI-first engineering
Every build is reviewed for where AI removes cost or wins time, not bolted on afterwards.
Current technology
Modern, supported stacks chosen for a five-year life, never a framework we happen to like.
Transparent process
Two-week sprints, working demos, a shared board and a weekly written status you can forward.
Named project manager
One accountable point of contact from kickoff to handover, reachable on WhatsApp.
Enterprise approach
NDA before discovery, security review before launch, and full IP transfer at close.
Long-term support
SLA-backed maintenance with monitoring, patching and a monthly enhancement pool.
Talk to the senior team, not a salesperson. Free 30-minute consultation, NDA on request.
Our development process
Seven stages, no surprises
You see a working demo every two weeks, approve cost before build, and always know which stage you are in.
- 01
Discovery
Process mapping, stakeholder interviews and a measurable definition of success.
- 02
Planning
Architecture, scope, sprint plan and a fixed cost band you approve before build.
- 03
UI/UX
Wireframes to interactive prototype, tested with the people who will use it daily.
- 04
Development
Two-week sprints on real data with a working demo at the end of each.
- 05
Testing
Automated suites, device and load testing, security review and UAT with your team.
- 06
Deployment
Staged rollout, data migration, training and hypercare through the first weeks.
- 07
Support
SLA-backed monitoring, enhancements and a quarterly roadmap review.
Kickoff within 7 days Two-week working demos Fixed cost approved before build
Portfolio preview
See all case studies Recent work in this practice
Healthcare
Hospitality
Under NDA
Want the full portfolio for your industry?
We’ll send 3 relevant builds, real metrics and an indicative budget within 48 hours.
Verified case study
Omnichannel retail chain · Mumbai
-72%
Order status calls to support
₹68 L
Annual recovered abandoned carts
98%
Message open rate
11 min
Median reply time, including nights
The business challenge
Support handled 4,000 'where is my order' calls a month. Store staff shared personal numbers with customers, marketing had no compliant way to message buyers, and abandoned carts were never followed up.
What we built
Official WhatsApp Business API with automated order, dispatch and delivery journeys, AI replies for routine queries, a shared team inbox for stores, and abandoned cart recovery tied to the commerce platform.
Technology stack shipped
- WhatsApp Business API
- Node.js
- PostgreSQL
- OpenAI
- Razorpay
- AWS
“Customers reply to a dispatch message asking to change the address, and it just gets handled in the same thread. Support volume fell off a cliff.”
Verified client reviews
What clients say after go-live
4.9/ 5 average128 Google reviews96% would refer us
Verified
“Getting off personal numbers alone was worth it. The history stays with us now.”
Verified
“Green tick approval and go-live took three weeks total.”
Verified
“Reorder reminders became our cheapest revenue channel.”
Want to speak to one of these clients?
We arrange reference calls with clients in your industry before you sign anything.
FAQ
WhatsApp Business Automation questions, answered honestly
Still unsure? A 30-minute call with a senior consultant will answer more than a proposal ever will.
3 proposal slots left this week
Get a fixed-scope whatsapp business automation proposal in 48 hours.
Tell us the bottleneck. You get scope, architecture, timeline and a real cost band — no obligation, no sales chase.
- 01You share the bottleneck40 seconds, three short steps.
- 02Senior consultant callsWithin one business hour, not a bot.
- 03Fixed-scope proposalScope, timeline and cost band in 48 hours.
Mutual NDA before you share anything Full IP & source code transfer No lock-in retainers
4.9 average · 128 Google reviews · 96% would refer us
Book your free strategy session today.
Thirty minutes with a senior consultant who has shipped this exact kind of platform before.